FAQs

Have a browse below at the answers to some of our most frequently asked questions. If you can't find the answer to your question, please email us using the contact form, or you can call us Monday-Friday 9-5pm, and speak to one of our advisors who will be happy to help.

  • Having trouble browsing and shopping online?

Please check that your web browser is using the most up-to-date version. If not, you can simply download the latest version of your web browser to ensure you are browsing and shopping the site without any bugs or problems.

  • How long will my order take to be delivered?

We aim to dispatch all orders within 5 working days. If you have provided a valid mobile number or email when placing your order, the courier will send you a notification of when the order is due to be delivered to you. You will then be able to re-arrange delivery direct with the courier if applicable.

UK Mainland

For all UK Mainland orders, please allow up to 5 working days for your order to be processed and delivered. Deliveries will be made Monday-Fridays from 8-6pm.

Jack in a Box

'Jack in a Box' Free Delivery service is only available for UK Mainland customers and are delivered through the letter box with Royal Mail. Once dispatched, they can take between 3-5 working days to be delivered to you. If you live outside of UK Mainland and would like to order a 'jack in a box', you will be charged the normal postage rate for your location.

International orders

We advise that International Orders will be received within 10 working days via the international courier service.

  • What do I do if my order is incorrect or damaged on delivery?

If your order is damaged or incorrect please email or call us on 0116 2786029 within 48 hours of receiving your order so we can rectify the problem as soon as possible.  Please quote your order or delivery note number when contacting us.  

  • What is the returns policy?

You can find out full information on our returns policy by going direct to our Terms and Conditions page.

  • How can I make a Wholesale enquiry?

For all Trade Enquiries please get in touch using the website contact form.  Alternatively you can call us on 0116 2786029 and speak to a member of our sales team.  We are open Monday-Friday 9-5pm excluding Bank Holidays.

  • Are your products suitable for Vegetarians?

Yes, all of our products listed on the website are suitable for Vegetarians

  • Are your products suitable for Vegans?

We have 8 flavours of flapjacks which are suitable for Vegans, these are as follows:- Original, Fruit, Apricot, Cherry & Coconut, Apple & Raspberry, Apple & Sultana, Ginger Choc Chip and Date & Walnut. We shall be launching shortly a NEW range of bars that will be suitable for Vegans.  To find out when these are available to buy, why not sign up to our newsletter. 

  • Are your products Halal Certified?

Majority of our products listed on our website have been Halal Approved. The only products that are not currently Halal certified are 'Raisin & Rum Flavour Flapjack', 'Eccles Cake' and all 'Tray Bake' flavours.

  • Do you have any Gluten Free Products?

Yes, we have some delicious Gluten-Free snack bars available called 'LumberJack' and also on our sister website 'Ashbourne Foods'.

  • Where do I find out about the Nutritional Information and Allergen advice for each product?

Each product on the website has an Ingredients & Nutritional Tab that details all the nutritional and allergen advice for each product.

  • How do I store the products?

All of our products are ambient therefore should not be refrigerated as this will affect the shelf life.   The products should be stored at Room Temperature away from cooled environments such as fridges, freezers and air conditioner units. 

  • Can the products be frozen?

Yes. If you decide to freeze the products we recommend that you consume them within 4 weeks after defrosting. We recommend that you do not freeze your products for longer than 12 months.

  • Can you freeze flapjacks?

Yes, as stated above if you decide to freeze your flapjacks on the day of purchase/ receipt of goods, we recommend that you consume them within 4 weeks after defrosting the flapjacks. The flapjacks must be left individually wrapped and stored in ambient conditions for up to 4 weeks after defrosting. The flapjacks should only take 6 - 12 hours to defrost in ambient conditions. We recommend that you do not freeze your flapjacks for longer than 12 months. We do not recommend freezing the same batch of flapjacks more than once.

  • Do you use Palm Oil in the products?

Yes we do use Palm Oil in some of our ingredient decks, however we only use Palm Oil from Sustainable sources.

  • Is VAT Applicable?

The products in the Blackfriars range are exempt from VAT.  However the delivery charge of £4.99 is inclusive of VAT.

  • How can I find out about the latest news and offers?

To keep up to date with all new products and offers you can subscribe to our newsletter.  Alternatively you can follow us on Facebook and Twitter.

  • Do Blackfriars offer contract manufcaturing?

Yes Blackfriars can manufacture under your own brand labels.  To discuss the possibility of manufacturing your own brand products, please contact us.

  • Where can I buy the Sugar 'n' Spice products?

You can browse and shop the full Sugar 'n' Spice range online at www.ashbournefoods.com